Our response to COVID-19

For Pandora, the health and safety of our customers and staff is our top priority. We are closely monitoring the developments of COVID-19 (coronavirus) and are following guidelines from the Government and relevant health authorities.

As such, all of our New Zealand stores are temporarily closed, until further notice.

We will continue to update our store locator and social media channels and recommend that you check back to see when our stores have re-opened. 

Our online store will remain open during this time and we will work to ensure our customers receive orders with minimum disruption. During the current period of restricted travel, please allow a few extra days for your order to leave Australia. For your reassurance, all of our jewellery will be packaged in a plastic bag inside our anti-tarnish pouches, free from contact.

To ensure your package arrives safely, we typically require signature upon delivery or collection. However, New Zealand Post will no longer require a signature upon delivery or collection. Whether your package is delivered by a driver or postie to the door or you collect it from your local Post Office, a New Zealand Post staff member will record your name and sign on your behalf. You will still need to be present for this to occur.

To assist customers impacted by isolation in relation to COVID-19, we are also temporarily extending the eligibility period for returns and exchanges due to change of mind to 45 days from the date of purchase. This extension will be offered in Pandora Concept stores and online.

Once again, we thank you for your understanding during this time.

With love,