- Change of Mind Returns and Exchanges Policy
- How to return or exchange items bought in store
- How to return or exchange items bought online
- Pandora Club Birthday Discount
- About Pandora Club and FAQs
- Sign Up or Login to your Pandora Club Account
- Pandora Floating Lockets
- How to Care for Your Pandora Jewellery
- About Pandora Jewellery
- Size Guides
- Bracelet Guide
Should you require assistance regarding the Pandora Online Store, please visit our Customer Support Centre.
Mon-Fri 11:00 am - 7:00 pm NZST
0800 489 489
Free returns on all orders within 30 days. Provided that your items are unused we will cover the cost of your returns free of charge.
At this time we are unable to deliver to P.O. Boxes, Parcel Lockers & Parcel Collect. We apologise for any inconvenience caused.