• Charm Bracelets
    • Pandora Moments
      • Pandora Moments
      • Pandora Moments Bracelets
      • Pandora Moments Charms
    • Pandora Reflexions
      • Pandora Reflexions
      • Pandora Reflexions Bracelets
      • Pandora Reflexions Clip Charms
    • Pandora Me
      • Pandora Me
      • Pandora Me Bracelets
      • Pandora Me Charms
    • Charms
      • Charms
      • All Charms
      • Charms
      • Clips
      • Dangle Charms
      • Spacer Charms
      • Safety Chains
    • Bracelets
      • Bracelets
      • All Bracelets
      • Charm Bracelets
      • Bangles
      • Leather Bracelets
      • Sliding Bracelets
      • Fashion Bracelets

    • Pandora Reflexions Shop Now

  • Jewellery
    • Charms
      • Charms
      • All Charms
      • Most Popular
      • Charms
      • Clips
      • Dangle Charms
      • Spacer Charms
      • Safety Chains
      • Sterling Silver Charms
    • Bracelets
      • Bracelets
      • All Bracelets
      • Most Popular
      • Charm Bracelets
      • Bangles
      • Leather Bracelets
      • Sliding Bracelets
      • Fashion Bracelets
      • Bracelet Guide
      • Sterling Silver Bracelets
      • Size Guide
    • Rings
      • Rings
      • All Rings
      • Most Popular
      • Sterling Silver Rings
      • Promise Rings
      • Stackable Rings
      • Statement Rings
      • Ring Stacks
      • Size Guides
    • Necklaces
      • Necklaces
      • All Necklaces
      • Most Popular
      • Pendant Necklaces
      • Necklace Pendants
      • Necklace Chains
      • Choker Necklaces
      • Sterling Silver Necklaces
      • Size Guide
    • Earrings
      • Earrings
      • All Earrings
      • Most Popular
      • Hoop Earrings
      • Stud Earrings
      • Drop Earrings
      • Sterling Silver Earrings
    • Featured
      • Featured
      • New
      • Disney x Pandora
      • Pandora Garden
      • Pandora Passions
      • Harry Potter x Pandora
      • Pandora Me
      • Peach Blossom
      • Pandora Friends
      • Pandora O Guide

    • Shop the Pandora Garden Collection Explore the Pandora Garden Shop Here

  • Gifts
    • Featured Gifting
      • Featured Gifting
      • Gift Sets
      • Gifts Ready to Go
      • Gift Cards
      • Most Popular Gifts
    • Recipient
      • Recipient
      • Gifts for your Daughter
      • Gifts for Mum
      • Gifts for your Friends
      • Gifts for your Grandmother
      • Gifts for your Sister
      • Gifts for your Wife or Girlfriend
    • Occasion
      • Occasion
      • Birthday Gifts
      • Bridal & Bridesmaid Gifts
      • Baby & Christening
      • Just Because
      • Achievements
      • Graduation Gifts
      • Anniversary
    • Price Range
      • Price Range
      • Gifts Under $300
      • Gifts Under $150
      • Gifts Under $100
      • Gifts Under $50

    • Shop Gift Sets Shop Gift Sets Shop Now

  • Discover
    • Stories & Experiences
      • Stories & Experiences
      • Wear a touch of Disney magic
      • Add Disney magic to your look
      • 20th Anniversary Classics
      • Harry Potter: Enter the Wizarding World
      • Bloom with Pandora Garden
      • Live by your passions
      • Get Millie’s Look
    • Collections
      • Collections
      • Purely Pandora
      • Pandora Timeless
      • Pandora Reflexions
      • Pandora Signature
      • Pandora Me
      • View all Collections
    • Pandora World
      • Pandora World
      • Jewellery Universe
      • Care & Maintenance
      • Craftsmanship
      • Materials
      • History
      • Responsibility

    • Find your Pandora passion Discover Pandora Passions Explore Here

  • Sign In
  • Find a Store
Search Catalog

Your Account

With a Pandora account you enjoy easy checkout, exclusive offers, your personal wish list and much more

Sign In Create Account
Home
Change of Mind Returns

Change of Mind Returns

Back to Customer Support Centre
Shipping and Deliveries
  • Shipping Options and Estimated Delivery Times
Change of Mind Returns
  • How to return or exchange items bought in store
  • How to return or exchange items bought online
  • Change of Mind Returns and Exchanges Policy
Warranty Information
  • Pandora Warranty and Consumer Law
  • How to Make a Warranty Claim
Terms and Conditions
  • Promotional Terms and Conditions
  • Online Store Terms and Conditions
  • Website Terms of Use
Payments
  • Payment Options Accepted Online
  • Payment Options Accepted in Store
Pandora Corporate Information
  • Pandora Careers
  • Pandora Company Information
Pandora Club
  • Sign Up or Login to your Pandora Club Account
  • Pandora Club Birthday Discount
  • About Pandora Club and FAQs
Jewellery Guide and Care
  • How to Care for Your Pandora Jewellery
  • Bracelet Guide
  • About Pandora Jewellery
  • Size Guides
Online Store FAQs
  • Updating an Online Order
  • How to Shop Online
  • Buying as a Gift
  • Contact Our Team for Assistance
Store Locator
  • Store Locator
Privacy Policy
  • Pandora Cookie Policy
  • Pandora Privacy Statement
  • Pandora Privacy Policy
Gift Cards
  • Check my Pandora Gift Card Balance
  • About Pandora Gift Cards and e-Gift Cards

EXPLORE JEWELLERY

plus icon
minus icon
  • New
  • Charms
  • Bracelets
  • Rings
  • Necklaces
  • Earrings
  • Gifts
  • Pandora Disney Collection
  • Size Guide

CUSTOMER SUPPORT

plus icon
minus icon
  • Change of Mind Returns
  • Warranty Information
  • Shipping and Deliveries
  • Payments and AfterPay
  • Jewellery Guide and Care
  • Terms and Conditions
  • Privacy Policy
  • Store Locator
  • Careers
  • Contact Us

ACCOUNT

plus icon
minus icon
  • Pandora Club
  • Pandora Club FAQs
  • My Orders
  • My Details
  • My Wishlist
  • Check Order
  • Gift Cards

© ALL RIGHTS RESERVED Pandora

New Zealand

Live-Chat-Icon

Be the first to hear about new arrivals, promotions, style inspiration and exclusive sneak peeks.
I accept that Pandora Jewelry Pty Ltd may collect and process my personal data. I consent to receiving direct mail and electronic communications from Pandora Jewelry Pty Ltd. I understand that I can unsubscribe at any time.