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Updating an Online Order



Please take care when placing an online order as we are unable to edit it once it is placed.

If you have entered an incorrect email address for your online order, please contact our customer experience team via so that we can send your confirmation and tracking emails to the correct email address.

If you have entered an incorrect delivery address for your online order we only have a very small window in which we may be able to edit it.

If you have any queries or concerns, please do not hesitate to contact our consumer experience team at or between 11am - 7pm Monday to Friday NZST on 0800 489 489.