Back to Customer Support Centre

Pandora Cookie Policy


We use cookies
When you use Pandora’s website, you automatically consent to Pandora’s use of cookies on your device. However, you can always choose to avoid and delete cookies by following the instructions below.


What is a cookie?
A cookie is a small data file, which the internet browser places on your device. It is what you could call “a identification card” in other words, the cookie’s job is to notify the site that the user has returned. By remembering browser settings, login and system information the user is presented with at service minded and optimized website.


Why do we use cookies?
We use cookies to remember your choices:


-Language and country
-Your own designs
-Logged in or not logged in to Pandora Club
-Browser settings and plug-ins
-Storing information about usage of our website

How does that help you?
By remembering your settings, we don’t have to ask you for, e.g. country each and every time you visit our site. Your settings also tell us about what equipment you are using. This way we can adjust the site to provide the best user experience. To optimize your experience even further, we collect data about your movement and use of the site. Please note that the data we collect is statistical and not personal. Some cookies are set by third parties which we have chosen to use as suppliers. The data collected by third parties is statistical and not personal data.


These third parties are:
- Adobe Analytics
- Google
- Facebook
- Monetate
- SalesCycle
- Bazaarvoice


How to avoid and / or delete cookies?
Most browsers accept cookies per default however, you can alter your browser settings to not accept cookies, or delete the cookies from your system. Most browsers do allow a “private” mode where cookies are always deleted after a visit. Depending on which browser you are using, the setting has a different name, below you can find most common browsers and the “private” mode:
- Internet Explorer 8 and newer; InPrivate
- FireFox 3.5 and newer; Private Browsing
- Google Chrome 10 and newer; Incognito
- Safari 2 and newer; Private Browsing
- Opera 10.5 and newer; Private Browsing


Please read your browser’s help section for more information about how to set the “private” mode, or how to delete cookies. You can still visit our site even though your browser is in “private” mode however, the user experience might not be optimal, and some functionalities might not work.
You can find out more about Pandora’s use of data in our Website Terms of Use located at https://nz.pandora.net/en/termsandconditions/terms.html and our Privacy Policy located at https://nz.pandora.net/en/privacy-policy/Privacy-Policy.html