As an online customer, all orders are sent with New Zealand post and can take up to 25 days to arrive. However, they generally arrive within 3-8 working days. Gift cards are only shipped via standard shipping and are not tracked.
As our orders are shipped from Australia, any orders may be stopped by New Zealand customs for border clearance, and you may need to complete a form with a code to release your order. During the current period of restricted travel, please allow a few extra days for your order to leave Australia.
||Dispatched from Warehouse
||Estimated Delivery Time
||$15.00 or free for orders over $120
||Within 3 business days
Up to 25 days during COVID-19 restrictions
|Standard - Gift Cards
||Up to 5 business days during COVID-19 restrictions
||Up to 16 days during COVID-19 restrictions
As our orders go with New Zealand Post, we are unable to make any guarantees as to expected delivery time-frames. Delivery options are standard only, there is no express service to New Zealand.
For a limited time only, we are offering free shipping for Pandora Club members. Conditions apply.
Please note, there may be up to 5 days delay for standard shipping due to COVID-19 restrictions.
For Mother's Day, our delivery cut-off dates are even earlier than normal due to the current situation. Plan ahead to get it in time for Mother's Day. View our Mother's Day delivery dates here.
A signature is required on delivery for all Pandora orders. If you are not home when your parcel is delivered, a postal pick up card will be left for you. You will need to take it in to the post office stated on the card and provide identification to collect your parcel. Delivery notifications are also available via your tracking details. If you have an authority to leave in place, please note that if no one is in attendance at the nominated delivery address, your order will be left at the premises.
If your order is overdue, or your street address is not serviced by a local postal service, please contact our Consumer Experience team at aunzsupport.pandora.net or on 0800 489 489 Monday to Friday 11am-7pm NZST.
View New Zealand Post updates here: https://www.nzpost.co.nz/contact-support/domestic-mail-updates