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Shipping Options and Estimated Delivery Time
Shipping Method | Cost $NZD | Delivery Timeframes | ||
Metro | Regional | Remote | ||
DHL Express |
FREE for orders over $120* $14.95 for orders under $120* |
2-4 business days | 4-10 business days | 10-15 business days |
Physical Gift Card | $7.00 | 7-10 business days | 10-16 business days | |
eGift Card | FREE | 1 business day | ||
Click and Collect | FREE | Ready same day for orders placed before 1PM | Not available |
*Click & Collect, Physical Gift Cards, and eGift Cards items do not count towards the $120+ spend threshold to qualify for free standard shipping.
If you are not at home at the time of delivery for:
- Parcels sent via Standard or Express shipment methods, a postal collection card will be left for you. Please take this collection card to the Post Office listed on the card, along with valid photo identification, to collect your parcel.
- Please be advised Pandora does not ship to P.O Boxes or Parcel lockers as we require signatures for all of our deliveries.
If you have any questions about your parcel delivery status, please contact our Customer Experience team via aunzsupport.pandora.net. Please note that once an order has been placed, we may not be able to edit your order details or cancel your order.
DISPATCH TIMES
We aim to process and dispatch all online orders within 1-2 business days from the order being placed. Once your order has been dispatched, you will receive an emailed shipment confirmation with a tracking number. Please note that business days do not count Saturdays, Sundays, or any Public Holidays.
Order Packaging
As part of our sustainability commitments, all online orders will be sustainably packaged together within one jewellery box unless individual gift packaging is selected.
For gifting purposes, you may select individual gift packaging in the checkout. Your gifts will be individually placed in our signature Pandora box with a gift bag and printed gift message, all for A$1.00 per gift. We recommend that you include your name in your gift message so that your recipient is informed of the sender.
Our gift packaging includes:
- An individual jewellery box
- 100% recyclable gift bag
- A personalised printed gift message