Online orders from 27/10/2020 are sent with DHL post and can take up to 5 days to arrive. Orders that were placed before the 27/10/2020 were sent with New Zealand post and can take up to 25 business days to arrive. However, they generally arrive within 3-8 working days. Gift cards are only shipped via standard shipping and are not tracked.

 

As our orders are shipped from Australia, any orders may be stopped by New Zealand customs for border clearance, and you may need to complete a form with a code to release your order. During the current period of restricted travel, please allow a few extra days for your order to leave Australia. 

 

For more information, please contact us at aunzsupprt@pandora.net.

 

Shipping Type	Shipping Cost	Dispatched from Warehouse	Estimated Delivery Time
Standard	$15.00 or free for orders over $120	Within 3 business days	Up to 25 days during COVID-19 restrictions if sent by Aus post. 3-5 business days if sent by DHL.
Standard - Gift Cards	$7.00	Up to 5 business days during COVID-19 restrictions	Up to 16 days during COVID-19 restrictions

 

Please note, there may be up to 5 days delay for standard shipping due to COVID-19 restrictions.  

 

A signature is required on delivery for all Pandora orders. If you are not home when your parcel is delivered, a postal pick up card will be left for you. You will need to take it in to the post office stated on the card and provide identification to collect your parcel. Delivery notifications are also available via your tracking details. If you have an authority to leave in place, please note that if no one is in attendance at the nominated delivery address, your order will be left at the premises.

 

If your order is overdue, or your street address is not serviced by a local postal service, please contact our Consumer Experience team at aunzsupport.pandora.net or on 0800 489 489 Monday to Friday 11am-7pm NZST.
 

 

View New Zealand Post updates here: https://www.nzpost.co.nz/contact-support/domestic-mail-updates