Shipping Type | Shipping Cost | Dispatched from Warehouse | Estimated Delivery Time |
Standard | $15.00 or free for orders over $120 | Within 3 business days |
Up to 25 days during COVID-19 restrictions if sent by Aus post. 3-5 business days if sent by DHL. |
Standard - Gift Cards | $7.00 | Up to 5 business days during COVID-19 restrictions | Up to 16 days during COVID-19 restrictions |
Please note, there may be up to 5 days delay for standard shipping due to COVID-19 restrictions.
A signature is required on delivery for all Pandora orders. If you are not home when your parcel is delivered, a postal pick up card will be left for you. You will need to take it in to the post office stated on the card and provide identification to collect your parcel. Delivery notifications are also available via your tracking details. If you have an authority to leave in place, please note that if no one is in attendance at the nominated delivery address, your order will be left at the premises.
If your order is overdue, or your street address is not serviced by a local postal service, please contact our Consumer Experience team at aunzsupport.pandora.net or on 0800 489 489 Monday to Friday 11am-7pm NZST.
View New Zealand Post updates here: https://www.nzpost.co.nz/contact-support/domestic-mail-updates