Back to Customer Support Centre

PROMOTIONAL TERMS AND CONDITIONS
 

View Pandora Club Birthday Offer Terms and Conditions
 

View Pandora Club Anniversary Offer Terms and Conditions
 

PANDORA ONGOING GIFT SETS 


TERMS & CONDITIONS
•    Ongoing Gift Sets are available from 1st July for a limited time only, in New Zealand Pandora Concept Stores, Online and Participating Stockists.
•    Gift Sets available while stocks last.
•    Gift Set descriptions: 
Graduation Gift Set B801325 Gift Set includes item 596268 and 791892 available in sizes 15-21. Gift Set RRP is NZ $139 valued at NZ $158.
Birthstone Bangle and Charm Gift Set includes 1x Moments Open Bangle available in 4 sizes (596477) and the choice of 1x Birthstone Heart Hanging Charm (798854C08, 798854C03, 798854C01, 798854C04, 798854C05, 798854C06, 798854C02, 798854C10, 798854C12, 798854C09, 798854C11, 798854C07)
Birthstone Bangle and Charm Gift Set RRP is NZ $153 valued at NZ $178.
•    Individual items specified within the Gift Sets cannot be substituted with alternative items. 
•    Some items included in the Gift Sets may not be available for individual purchase.
•    Promotional gift set pricing only applicable for a limited time, while stocks last. 
•    Promotional gift set pricing only applies to pre-bundled gift sets. Pricing does not apply when items are bought separately. 
•    Gift set availability will vary for each store.
•    For change of mind returns, applicable refunds provided will reflect the purchase price of the item as displayed on the receipt. 
•    Pandora’s Change of Mind, Returns & Refunds Policy applies and is in addition to your rights under New Zealand Consumer Law.

 

PAST PROMOTIONS

 

June Mid-Year Sale


TERMS & CONDITIONS 
• Pandora Club preview available from 12:00am NZST 2nd June – 11:59pm NZST 2nd June 2021 at participating New Zealand Pandora Concept Stores and online. 
• Sale available from 12:00am NZST 3rd June – 11:59pm NZST 20th June 2021 while stocks last in New Zealand Pandora Concept Stores, participating stockists and online. 
• Dates subject to change. 
• Sale includes marked-down items. 
• Prices as marked. 
• Sale items will be packaged in a Pandora paper pouch.
• Sale items and availability will vary for each store. 
• Marked-down sale items are not valid in conjunction with any other offer. 
• The Pandora Club birthday discount and anniversary discount are not applicable to marked-down sale items.
• Marked-down sale items can be purchased when a Pandora gift card or e-gift card is redeemed during the sale period. 
• Sale pricing is only valid in New Zealand.
• For change of mind returns, applicable refunds provided will reflect the purchase price of the item as displayed on the receipt. 
• Pandora’s Change of Mind, Returns & Refunds Policy applies and is in addition to your rights under Zealand Consumer Law. 

 

TAKE A FURTHER 20% OFF SALE ITEMS

TERMS & CONDITIONS 

Take a further 20% off all sale items available from 12:00am NZST 17th June – 11:59pm NZST 28th June 2021 while stocks last in New Zealand Pandora Concept Stores, participating stockists and online. 

• Dates subject to change. 
• Sale items and availability will vary for each store. 
• Prices as marked, no further discounts apply. 
• 20% off only applies to sale items, not full priced items. 
• Marked-down sale items are not valid in conjunction with any other offer. 
• The Pandora Club birthday discount and anniversary discount are not applicable to marked-down sale items. 
• Marked-down sale items can be purchased when a Pandora gift card or e-gift card is redeemed during the sale period. 
• Sale pricing is only valid in New Zealand. 
• Sale items will be packaged in a Pandora paper pouch. 
• For change of mind returns, applicable refunds provided will reflect the purchase price of the item as displayed on the receipt. 
• Pandora’s Change of Mind, Return & Refunds Policy is in addition to your rights under New Zealand Consumer Law. 

 Receive a Free Limited Edition Bangle when you spend $150* on Pandora Jewellery.


TERMS & CONDITIONS 
• Pandora Club preview available from 8:00am NZST 27th April – 11:59pm NZST 28th April 2021 at Pandora Concept Stores and Online. 
• Offer available from 12:00am NZST 29th April – 11:59pm NZST 9th May 2021, or while stocks last in Pandora Concept Stores, Participating Stockists and Online.
• Offer available from point of purchase only in New Zealand.
• Dates subject to change.
• Gift is limited to one Moments Winged Heart Silver Bangle per customer valued at $119 (Gift).
• Gift is only valid while stocks last.
• Qualifying spend of $150 must be met in one single transaction in order to receive the Gift.
• Purchases made before or after this period are not eligible for this Gift. 
• Pandora Club Birthday or Pandora Club Anniversary discount can be used with this promotion however not in conjunction with each other. Qualifying spend of $150 must be met after the discount is applied in order to receive the Gift. 
• Offer available on all Pandora products excluding Pandora gift card or e-gift card.
• Gift is available when a Pandora gift card or e-gift card is redeemed during the promotional period.
• Gift is not available for purchase during the promotional period. 
• Pandora’s Change of Mind, Returns & Refunds Policy applies to purchased items only and does not apply to the Gift. 
• Pandora’s Change of Mind, Return & Refunds Policy is in addition to your rights under New Zealand Consumer Law.
• If you change your mind and would like a refund on an item purchased with the promotional offer, the Gift must be returned. If the Gift cannot be returned, the purchased item may be exchanged or the value of the item may be transferred onto a Pandora gift card. 

 

Choose your Free Charm to the value of $59 when you spend $130*
*Offer available from the 18th March to the 21st March 2021. Free charm to the value of $59 when you spend $130. Free charm excludes Star Wars Collection. Offer excludes Outlet Stores. Offer available on Pandora products only. Conditions and exclusions apply.


TERMS & CONDITIONS
• Pandora Club preview available from 8:00am NZDT – 11:59pm NZDT 17th March 2021 at Pandora Concept Stores and Online.
• Offer available from 12:00am NZDT 18th March – 11:59pm NZDT 21st March 2021, or while stocks last in Pandora Concept Stores, Participating Stockists and Online.
• Offer available from store of purchase only.
• Dates subject to change.
• Purchases made before or after this period are not eligible for this offer.
• Qualifying spend of $130 must be met in order to receive the Free Charm. This offer is only applicable to charms up to the value of $59. Excluding Star Wars Collection.
• Offer available up to three times per customer in one transaction. i.e. Free charm up to the value of $59 when you spend $130, two free charms up to the value of $59 each when you spend $260, or three free charms up to the value of $59 each when you spend $390.
• Offer available when you purchase Pandora full priced jewellery items, marked down sale items, Pandora Care Kit and Pandora Jewellery Boxes.
• Pandora Care Kit and Pandora Jewellery Boxes cannot be chosen as the free gift.
• Pandora Club Birthday or Pandora Club Anniversary discount can be used with this promotion however not in conjunction with each other. Qualifying spend of $130 must be met after the discount is applied in order to be eligible for the Free Charm.
• The promotional offer is not valid with the purchase of a Pandora Gift Card or E-Gift Card.
• The promotional offer is available when a Pandora Gift Card or E-Gift Card is redeemed during the promotional period.
• Offer is only valid in New Zealand.
• For change of mind returns, applicable refunds provided will reflect the purchase price of the item as displayed in the receipt.
• If you change your mind and would like a refund on an item/s purchased with the promotional offer, the Free Charm gift must be returned. If the Free Charm gift cannot be returned, the purchased item/s may be exchanged or the value of the eligible transaction may be transferred onto a Pandora Gift Card.
• Pandora’s Change of Mind, Return & Refunds Policy is in addition to your rights under New Zealand Consumer Law.
• For an exchange of the Free Charm, the Free Charm gift must be returned along with the receipt to process the exchange to another charm up to the value of the Free Charm gift.

 

BUY 2, GET THE 3RD FREE*
*Offer available from 4th –14th February 2021. Offer excludes Star Wars Collection. The complimentary jewellery piece is the lowest priced item. Conditions apply.

TERMS & CONDITIONS

• Offer available from 12:00am NZDT 4th February –11:59pm NZDT 14th February 2021, in Pandora Concept Stores, Participating Stockists and Online.
• Offer available from store of purchase only.
• Dates subject to change.
• Purchases made before or after this period are not eligible for this offer.
• The offer is available with the purchase of any three Pandora jewellery pieces in one transaction. The complimentary jewellerypiece is the lowest priced item.
• The offer may be redeemed up to three times per person.
• Offer excludes Pandora Star Wars and Engraving jewellery collections.
• Offer available on all Pandora full priced jewellery items, marked down sale items, Pandora Care Kit and Pandora Jewellery Boxes.
• Offer is not valid with the purchase of a Pandora gift card or e-gift card
• Offer is available when a Pandora Gift Card or E-Gift Card is redeemed during the promotional period.
• Offer not valid with any other promotional offer, including the Pandora Club Birthday and Anniversary discount.
• Offer is only valid in New Zealand.
• Pandora’s Change of Mind, Returns & Refunds Policy applies.
• Pandora’s Change of Mind, Return & Refunds Policy is in addition to your rights under New Zealand Consumer Law.
• If you change your mind and would like a refund on an item purchased with the promotional offer, the complimentary jewellery piece must be returned. If the complimentary jewellery piece cannot be returned, the purchased item may be exchanged or the value of the item may be transferred onto a Pandora Gift Card.

 

End of Year Sale​

​TERMS AND CONDITIONS​

•    Sale available Online from 7:00pm NZDT 24th December – 11:59pm NZDT 6th January 2021. 
•    Sale available in New Zealand Pandora Concept Stores and Participating Stockists from 12:01am NZDT 26th December  – 11:59pm NZDT 6th January 2021 or while stocks last.
•    Further Reductions on selected sale items available in New Zealand Pandora Concept Stores, Outlet Stores, Participating Stockists and Online from 12:00am NZDT 31st December  – 11:59pm NZDT 6th January 2021 or while stocks last.
•    Dates subject to change. 
•    Sale includes marked-down items only.
•    Sale items will be packaged in a Pandora paper pouch.
•    Prices as marked. No further discounts apply.
•    Sale items and availability will vary for each store. 
•    Marked down sale items are not valid in conjunction with any other promotional offer.
•    The Pandora Club birthday discount is not applicable to marked down sale items.
•    The Pandora Club anniversary discount is not applicable to marked down sale items.
•    Marked down sale items can be purchased when a Pandora gift card or e-gift card is redeemed during the sale period. 
•    Sale pricing is only valid in New Zealand..
•    For change of mind returns, applicable refunds provided will reflect the purchase price of the item as displayed on the receipt. 
•    Pandora’s Change of Mind, Returns & Refunds Policy applies. 
•    Pandora’s Change of Mind, Return & Refunds Policy is in addition to your rights under Australian Consumer Law. 

 

 

 

Pandora 2020 Limited Edition House Charm


TERMS & CONDITIONS
• Available at selected Pandora Concept Stores and online from 20th December. 
• Available while stocks last. 
• For change of mind returns, applicable refunds provided will reflect the purchase price of the item as displayed on the receipt. 
• Pandora’s Change of Mind, Returns & Refunds Policy applies.
• Pandora’s Change of Mind, Return & Refunds Policy is in addition to your rights under New Zealand Consumer Guarantees Act.

 

 

Christmas 2020 Gift Sets


TERMS & CONDITIONS
• Christmas Gift Sets available from 29th October for a limited time only in New Zealand Pandora Concept Stores, Online and Participating Stockists.
• Gift Sets not available in Pandora Outlet Stores.
• Gift Sets available while stocks last.
• Gift Set descriptions:
B801418-45 Gift Set includes item 399230C01 and 299239C01 available in onesize only. Gift Set RRP is NZ $139 valued at NZ $198
B801421 Gift Set includes item 799153C01, 791817CZ and 590728 available in size 16-23. Gift Set RRP is NZ $219 valued at NZ $306
B801419 Gift Set includes item 799218C01 and 590728 available in size 16-23. Gift Set RRP is NZ $159 valued at NZ $198
B801254 Gift Set includes item 388574C00 and 388296 available in one size only. Gift Set RRP is NZ $229 valued at NZ $318
B801417-45 Gift Set includes item 288427C01 and 388425C01 available in one size only. Gift Set RRP is NZ $269 valued at NZ $358
B801253 Gift Set includes item 590200 and 398296 available in one size only. Gift Set RRP is NZ $119 valued at NZ $134
B801423 Gift Set includes item 799200C01, 799197C00 and 799201C01 available in one size only. Gift Set RRP is NZ $189
• Individual items specified within the Gift Sets cannot be substituted with alternative items.
• Some items included in the Gift Sets may not be available for individual purchase.
• Promotional gift set pricing only applicable for a limited time, while stocks last.
• Promotional gift set pricing only applies to pre-bundled gift sets. Pricing does not apply when items are bought separately.
• Gift set availability will vary for each store.
• For change of mind returns, applicable refunds provided will reflect the purchase price of the item as displayed on the receipt.
• Pandora’s Change of Mind, Returns & Refunds Policy applies. Pandora’s Change of Mind, Return & Refunds Policy

Pandora 2020 Limited Edition Stars Charm


TERMS & CONDITIONS
• Available at selected Pandora Concept Stores and online from 20th November. 
• Available while stocks last. 
• For change of mind returns, applicable refunds provided will reflect the purchase price of the item as displayed on the receipt. 
• Pandora’s Change of Mind, Returns & Refunds Policy applies.
• Pandora’s Change of Mind, Return & Refunds Policy is in addition to your rights under New Zealand Consumer Guarantees Act.

 

CHOOSE YOUR FREE GIFT* 
Choose one of two Limited Edition Bangle designs as your free gift when you spend $150 on Pandora Jewellery* 


TERMS & CONDITIONS 
• Pandora Club preview available from 11:00am NZDT – 11:59pm NZDT 2nd December 2020 at Pandora Concept Stores and Online. 
• Offer available from 12:00am NZDT 3rd December – 11:59pm NZDT 20th December 2020, or while stocks last in Pandora Concept Stores, Participating Stockists and Online. 
• Offer available from store of purchase only. 
• Dates subject to change. 
• Gift is limited to one bangle per customer. 
• Free bangle gift is only valid while stocks last. 
• Moments Infinity Heart Clasp Bangle Gift valued at $119 and Christmas Star Open Bangle Gift valued at $139. 
• Qualifying spend of $150 must be met in a single transaction in order to receive the gift. 
• Purchases made before or after this period are not eligible for this gift. 
• Pandora Club Birthday or Pandora Club Anniversary discount can be used with this promotion however not in conjunction with each other. Qualifying spend of $150 must be met after the discount is applied in order to receive the gift. 
• Offer available on all Pandora full priced jewellery items, marked down sale items, Pandora Care Kit and Pandora Jewellery Boxes. 
• Gift is not valid with the purchase of a Pandora gift card or e-gift card. 
• Gift is available when a Pandora gift card or e-gift card is redeemed during the promotional period on eligible product. 
• Gift is not available for purchase during the promotional period. 
• Gift is only valid in New Zealand. 
• Pandora’s Change of Mind, Returns & Refunds Policy applies to purchased items only and does not apply to the Limited Edition Bangle Gift. 
• Pandora’s Change of Mind, Return & Refunds Policy is in addition to your rights under New Zealand Consumer Law. 
• If you change your mind and would like a refund on an item purchased with the promotional offer, the complimentary bangle gift must be returned. If the complimentary bangle gift cannot be returned, the purchased item may be exchanged or the value of the item may be transferred onto a Pandora Gift Card.