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PANDORA NEW ZEALAND CHANGE OF MIND, RETURNS & REFUND POLICY


Please refer to the policy relevant to where you purchased your Pandora jewellery from:

 

Read the change of mind, returns and refund policy for purchases made online via nz.pandora.net 

 

Read the change of mind, returns and refund policy for purchases made in Pandora Concept stores

 

To assist customers impacted by isolation in relation to COVID-19, Pandora are temporarily extending the eligibility period for returns and exchanges due to change of mind to 45 days from date of purchase. This extension will be offered in Pandora Concept stores and online.

 

Independent jewellery stores that sell Pandora jewellery will have their own exchange policy for change of mind which may be different from that set out below.  If you did not purchase from the Pandora Online Store or a Pandora concept store then contact your retailer for further information. 

 

These change of mind policies only apply in New Zealand and may not be available in other international markets. If you believe your items are faulty, you have additional rights under the New Zealand Consumer Law or Pandora Warranty and Consumer Law that are not limited by this change of mind policy. 


Change of Mind, Returns and Refund Policy for purchases made online via nz.pandora.net

ITEMS MAY BE RETURNED WITHIN 45 DAYS OF PURCHASE IF YOU CHANGE YOUR MIND


Pandora will exchange or refund any items purchased within 45 days if:

  • - You have proof of purchase
  • - Items are genuine Pandora items
  • - Items were purchased from the official Pandora online store: nz.pandora.net
  • - Items are in a saleable condition (items must be unworn, unused, undamaged and as sold)
  • - Items are returned within 45 days of date of purchase

 

Refunds will be given in the same form of payment as your purchase was made. If the original form of payment is not available, you will have a choice of a refund onto a Pandora Gift Card or a product exchange. Items purchased online may be returned in any New Zealand Pandora Concept Stores or directly through Pandora’s online store.

Pandora Concept stores can be located at stores.pandora.net and are identified as a “Pandora STORE”. 

 

To request a return of an item purchased online please contact our customer service team at aunzsupport.pandora.net

 

View the full Online Store Terms and Conditions.


RETURNS OF AFTERPAY, ALIPAY, WECHAT PAY AND PANDORA ONLINE STORE PURCHASES


Afterpay purchases from online store: Items purchased online using Afterpay may only be returned by post directly to Pandora’s online store, please contact aunzsupport.pandora.net for a free returns label.

Online store purchases: Items purchased online (excluding Afterpay) may be returned in any New Zealand Pandora Concept store, or directly through Pandora's online store. Please visit here for full online store terms and conditions. 

If you have purchased online using PayPal, we will gladly offer you a Pandora Gift Card or a product exchange if you change your mind. We regret that our Pandora stores are unable to process a refund for PayPal.

 

GIFT WITH PURCHASE

 

If you received a gift with the purchase of your product and wish to return the gift or product for a refund because you have changed your mind, both the gift and the product must be returned unless the total value of the Products not returned and purchased as part of the same transaction is equal to or greater than the amount that you were required to spend in order to be eligible for the gift.   Please refer to individual Promotional Terms and Conditions.


FAULTY ITEMS AND WARRANTY INFORMATION

 

If you believe your items are faulty, you may be eligible for a refund, repair or replacement under the terms of Pandora’s Warranty provided with your purchase and under the relevant provisions of Consumer Guarantees Act. 
 
You have other rights and remedies under the Consumer Guarantees Act. Pandora’s Warranty is provided in addition to your rights under the Consumer Guarantees Act and does not exclude, limit or override your rights under that law.

Full terms & conditions of Pandora’s warranty for items can be viewed at Pandora Warranty and Consumer Law  

 


Change of Mind and Refund Policy for purchases made in Pandora concept stores


ITEMS MAY BE RETURNED WITHIN 45 DAYS OF PURCHASE IF YOU CHANGE YOUR MIND


Pandora will exchange or refund any items purchased within 45 days if:

  • - You have proof of purchase*
  • - Items are genuine Pandora items
  • - Items were purchased in an New Zealand Pandora Concept Store
  • - Items are in a saleable condition (items must be unworn, unused, undamaged and as sold)
  • - Items are returned within 45 days of date of purchase

*Proof of purchase in the form of a gift receipt, will be eligible for an exchange, or refund onto a Pandora Gift Card. 

 

Refunds will be given in the same form of payment as your purchase was made. If the original form of payment is not available, you will have a choice of a refund onto a Pandora Gift Card or a product exchange.

 

RETURNS OF AFTERPAY AND PANDORA ONLINE STORE PURCHASES

 

Afterpay purchases made in store: Items purchased in store using Afterpay may only be exchanged or returned at the original store of purchase. For full terms & conditions please visit www.pandora.net/afterpay

 

Afterpay, Alipay and WeChat Pay purchases: Items purchased instore using Afterpay, Alipay or WeChat Pay may only be exchanged or returned at the original store of purchase. 

 

FAULTY ITEMS AND WARRANTY INFORMATION

 

If you believe your items are faulty, you may be eligible for a refund, repair or replacement under the terms of Pandora’s Warranty provided with your purchase and under the relevant provisions of Consumer Guarantees Act. 
 
You have other rights and remedies under the Consumer Guarantees Act. Pandora’s Warranty is provided in addition to your rights under the Consumer Guarantees Act and does not exclude, limit or override your rights under that law.

Full terms & conditions of Pandora’s warranty for items can be viewed at Pandora Warranty and Consumer Law