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Pandora’s voluntary warranty against defects:  Please refer to the Authenticity and Warranty Card (if any) provided with your purchase for the terms of Pandora’s voluntary warranty against defects and warranty period relating to your particular purchase.  You can also find the terms of Pandora’s current voluntary warranty against defects and warranty period by clicking here.





You have rights under the New Zealand Consumer Law.  If your items do not comply with a consumer guarantee under the New Zealand Consumer Law (for example, if they are defective) you have other rights and remedies (including a refund, repair or replacement) under that law.

Pandora’s voluntary warranty does not override your rights under New Zealand Consumer Law.  Pandora’s voluntary warranty provides benefits in addition to your other rights and remedies under the New Zealand Consumer Law or any other applicable consumer law in New Zealand; and does not exclude, restrict, modify, limit, replace or override your rights under the New Zealand Consumer Law, including the consumer guarantees.

Depending on the relevant circumstances, your rights under the New Zealand Consumer Law may continue to apply after the end of Pandora’s voluntary warranty period. 


You have the protection of consumer guarantees under the New Zealand Consumer Law. (Note: The general comments below are not a comprehensive or exhaustive summary of the New Zealand Consumer Law.) 


Relevantly, the New Zealand Consumer Law contains certain statutory automatic guarantees (consumer guarantees) which provide you with a basic guaranteed/automatic level of protection when you purchase Pandora jewellery in New Zealand.  For example, there is a consumer guarantee that our jewellery is of acceptable quality (that is, free from defects, safe, durable, acceptable in appearance/finish, and fit for wearing based on what a reasonable consumer would regard as acceptable given the type of goods, price of goods (if relevant), description/statements on packaging/labels, statements made by supplier/manufacturer about the goods and other relevant circumstances).  


If your Pandora jewellery fails to comply with the applicable consumer guarantees you are entitled to certain remedies under the New Zealand Consumer Law. In accordance with the applicable provisions of the New Zealand Consumer Law: Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  Note: “major failure” has a specific meaning under the New Zealand Consumer Law. 

For more information, please download a copy of the PDF below.

Pandora Authenticity and Warranty Card