Pandora New Zealand Warranty Information

  • Pandora offers a 24 month warranty period in New Zealand.

  • Pandora will offer a repair, replacement or refund for items exhibiting a genuine manufacturing fault, or for items that are not as described providing that the item is a genuine Pandora item, and was purchased in a New Zealand Concept Store on online from

  • Please retain your receipt or online order number to assist in the processing of your warranty claim.

  • Pandora are unable to honour warranties on items that have been handled against our care instructions, or that have been damaged as a result of accident or misuse.

  • All sterling silver will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph. The amount of tarnishing (oxidation) that occurs is dependent on the skin and care habits of the wearer. Tarnishing is therefore not a manufacturing fault and is unable to be covered under our warranty.