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Any items purchased from the 1st of November 2023 until 24th of December 2023 can be returned in-store or online* until 31st of January 2024. Items purchased after the 24th of December 2023 are subject to regular returns and exchange policy. 


How to return or exchange Items bought online if you have changed your mind

If you purchased online from and then change your mind within 30 days of purchase, you can return or exchange your  genuine Pandora items that are in a saleable condition (unworn, unused, undamaged and as sold) in accordance with Pandora’s Change of mind and refund policy which can be viewed at Change of Mind Returns and Exchanges Policy  Shipping charges are not included in refunds for change of mind.

If you change your mind you can return your online order to us via post for a full refund by following these steps:

1) You can return your online order by simply filling out the returns form here 
2) Pack your goods in the original Pandora gift box. You may reuse the original outer packaging or a suitable alternative.
3) Attach the return address label firmly to the outside of your parcel.
4) Post within 10 days of receipt of your prepaid label email. Please allow 14 business days for your return to make its way back to Pandora.
5) Within 5 business days of receiving your return, we will send you a confirmation email advising that your item(s) have been received and processed.
6) At any time you may go ahead and place another order for your preferred items.

Please contact our Consumer Experience team via if you require assistance.

Depending on the payment method used when placing your order, you may be able to return or exchange your item/s in a Pandora concept store if you have changed your mind.


To return or exchange eligible item/s in store, please visit any Pandora concept store within 30 days of purchase with the item/s you would like to return and your online order confirmation email or online order number.

Applicable refunds will be processed in the same tender as the original transaction. A credit card payment can only be refunded back onto the same credit card, PayPal payments will be refunded via PayPal, Afterpay purchases will be refunded by Afterpay and purchases made using Gift Cards or e-Gift Cards will be reimbursed onto a new e-Gift Card.

Payment processing is beyond our control and it may take up to 7 further business days for the funds to appear in your account.

Purchases from the online store using Afterpay: Items purchased online using Afterpay may only be returned by post directly to Pandora’s online store, please contact for a free returns label. For full terms & conditions please visit

Purchases from the online store using PayPal: Items purchased online using PayPal may only be returned by post directly to Pandora’s online store, please contact for a free returns label. You may be able to exchange your item/s in a Pandora concept store for items purchased using PayPal if the exchange if for an item of equivalent or greater value. 

Purchase from the online store using credit card or gift card: You may return or exchange your items in any Pandora concept store or by post directly to Pandora’s online store, please contact for a free returns label.

Gift receipts are not available for online purchases. If your unwanted gift was an online order, you will need to obtain the confirmation email from the gift giver before initiating a return.

If you believe your items are faulty, you may be eligible for a refund, repair or replacement under the terms of Pandora’s Warranty provided with your purchase and under the relevant provisions of Consumer Guarantees Act. 

You have other rights and remedies under the Consumer Guarantees Act. Pandora’s Warranty is provided in addition to your rights under the Consumer Guarantees Act and does not exclude, limit or override your rights under that law.


For information about Pandora’s warranty and general information about your rights under New Zealand Consumer Law, please visit: Pandora Warranty and Consumer Law 

For further assistance, please visit your local Pandora Concept Store or submit an enquiry via our online form at