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Change of Mind Returns For Purchases Made In Store



How to return or exchange Items bought in store if you have changed your mind

If you purchased from a Pandora concept store and then change your mind within 30 days of purchase, you can return or exchange your genuine Pandora items that are in a saleable condition (unworn, unused, undamaged and as sold) in accordance with Pandora’s Change of mind and refund policy which can be viewed at Change of Mind Returns and Exchanges Policy  

To return or exchange your item/s, please visit any Pandora concept store within 30 days of purchase with the item/s you would like to return because you have changed your mind and your proof of purchase or gift receipt. Items purchased in store must be returned in store

Applicable refunds will be processed in the same tender as the original transaction. A credit card payment can only be refunded back onto the same credit card, Afterpay purchases will be refunded by Afterpay and purchases made using Gift Cards or e-Gift Cards will be reimbursed onto a Gift Card.  Items purchased in store using Afterpay may only be exchanged or returned at the original store of purchase. For full terms & conditions please visit Payment processing is beyond our control and it may take up to 7 further business days for the funds to appear in your account.


If you have purchased online using PayPal, we will gladly offer you a Pandora Gift Card or a product exchange if you change your mind. We regret that our Pandora Concept stores are unable to process a refund for PayPal.


Afterpay, Alipay and WeChatpay purchases: Items purchased instore using  Alipay or WeChat Pay may only be exchanged or returned to the original store of purchase.

Items purchased in store using Afterpay may be exchanged returned at any Pandora store. 



Pandora do not offer exchanged or refunds for engraved products if you change your mind and later decide you don't like or want the product. Our change of mind policy does not apply to engraved products.


Pandora stockists may have their own change of mind returns and exchanges policy. If you purchased from a Pandora stockist and would like to return or exchange an item, please contact your store of purchase to find out more.


If you believe your items are faulty, you may be eligible for a refund, repair or replacement under the terms of Pandora’s Warranty provided with your purchase and under the relevant provisions of Consumer Guarantees Act. 

You have other rights and remedies under the Consumer Guarantees Act. Pandora’s Warranty is provided in addition to your rights under the Consumer Guarantees Act and does not exclude, limit or override your rights under that law.


For information about Pandora’s warranty and general information about your rights under New Zealand Consumer Law, please visit: Pandora Warranty and Consumer Law  


For further assistance, please visit your local Pandora Concept Store or submit an enquiry via our online form at